Mad passengers, frazzled parents, rude lady? Don't let 'em steal your sunshine! Working in customer service, you deal with all types of people. Why is it that we seem to recall the unpleasant encounters more than the happy ones? Hopefully, the answer to that is because the happy people outnumber the mean ones.
Today at work, we laughed after an encounter with a person that was just unhappy. You can't win over everyone and I get that. What you can do (and what my team & I did) is treat that person just the same as everyone else. Maybe mean lady will look back on today and remember our happy, smiling faces. And maybe she'll even smile!
Until next time,
J
Hi,
ReplyDeleteI was hoping you can tell me if you have ever used medicines like Alertec help?
Thanks